General Terms and Conditions for Customers
General Terms and Conditions for Customers
Please read these General Terms and Conditions carefully before submitting your order.
1. Scope of these General Terms and Conditions
These General Terms and Conditions shall only apply to customers within the meaning of Section 13 of the German Civil Code (Bürgerliches Gesetzbuch - BGB). A customer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. The business relationship between Kokkolis Konstantin Nikolas/Antheion and you as a customer shall be subject to these General Terms and Conditions exclusively even where the order is placed from outside of the Federal Republic of Germany. Kokkolis Konstantin Nikolas/Antheion does not accept or acknowledge general terms and conditions that are contrary to or deviate from these General Terms and Conditions and hereby expressly rejects them. Conflicting terms and conditions of the customer are only valid if Kokkolis Konstantin Nikolas/Antheion agrees to them explicitly and in text form.
2. Delivery area and customer base
Orders and deliveries from the eshop/checkout are only possible within the Federal Republic of Germany. For an order or delivery request outside of the Federal Republic of Germany, we are happy to help, please contact us for a delivery quote. However, shipping charges will differ from those described on the Antheion website and eShop.
We offer our customers payment options that are offered by Paypal. Other payment methods may be accepted, provided the customer use the contact form on the website for agreement as to other payment methods by the seller. Due to Kokkolis Konstantin Nikolas/Antheion being a Greek registered business, no VAT is applicable for sales outside Greece. Additional charges such as packaging, transport and insurance charges may or may not be included in the prices quoted, depending on special discounts offered on the site. Our offers are subject to change without notice.
4. Retention of title
We retain title to the delivered goods until all receivables arising from the delivery contract have been paid in full.
5. Shipping charges for the customer
We detail all shipping charges on our eShop page and homepage. On receipt, the shipment must be checked for transport damage and the courier must be informed of any transport damage. Hidden damage must be reported to Kokkolis Konstantin Nikolas/Antheion in text form within three working days. Damaged packages and damaged delivered items must be retained as proof of transport damage. We have a contact form on the website and our email is firstname.lastname@example.org.
6. Terms of delivery
Unless a different delivery address is specified, goods ordered will be sent to the invoice address provided. Typically, deliveries are handled by a parcel service. If an alternative method of delivery is desired, we shall inform you of any additional costs on request and if it is possible to use a different delivery method.
7. Delivery period
The commencement of the delivery period stated by us presupposes the timely and proper fulfilment of the obligations of the customer. We reserve the right of defence of non-performance of contract.
8. Offsetting and retention
The customer only has the right of offset if his counter-claims have been ascertained as legally valid or if they are undisputed. Furthermore, the customer is only entitled to exercise a right to offset against our claims insofar as his notices of defects or counter-claims are based on the same contract. The customer is entitled to exercise a right of retention only insofar as his counter-claim is based on the same contractual relationship.
The warranty is subject to legal regulations.
For business customers, the following applies: Warranty claims due to defects in the goods become time-barred one year after the transfer of risk. Exceptions to this are claims for damages, claims for defects that we fraudulently concealed, and claims from a guarantee that we have assumed for the quality of the goods. Also excluded is the recourse claim under § 478 BGB. For these excluded claims, the statutory limitation periods apply.
10. Damage in transit
For consumer customers the following applies: Please complain about transport damage as soon as possible to the deliverer and contact us. The contact options can be viewed in the imprint. Please note that the failure to complain or make contact for your statutory warranty rights has no consequences. But they help us claim our own claims against the transport company.
For business customers applies: You must examine the goods according to § 377 HGB upon receipt for accuracy, completeness and defects immediately.
11. Partial deliveries
If the customer requests partial deliveries, the amount of the shipping costs is calculated according to the number of partial deliveries and their respective value. If, for technical or logistical reasons and not at your express request, a shipment is made in a number of partial deliveries, we will charge the shipping cost share only once.
12. Revocation policy
Right to revoke
You have the right to withdraw from this contract within fourteen days without stating reasons. The revocation period is fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the goods.
To exercise your right to revoke, you must inform us (Kokkolis Konstantin Nikolas/Antheion Kokolata, Argostoli Kefalonia 28100 Greece phone: +30 698 011 3999 fax: +30 26710 22388, e-mail: email@example.com) of your decision to revoke this contract, by means of a clear declaration (e.g. by post, fax or e-mail). To do so, you can use the attached model revocation form, but this is not mandatory:
Model Revocation Form
To: Kokkolis Konstantin Nikolas/Antheion Kokolata, Argostoli Kefalonia 28100 Greece phone: +30 698 011 3999 fax: +30 26710 22388, e-mail: firstname.lastname@example.org
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Ordered on_____________ Received on______________
Name of consumer, address of consumer, signature (if on paper, not electronic)
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this contract, we shall refund to you all payments we have received from you, including delivery charges (other than additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this contract. For this refund, we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make this refund until we have received the goods back or until you have proved that you have sent the goods, whichever is earlier. You must send back the goods to the “from” address on the mailing label - the warehouse that sent you the product(s) immediately and no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is attributable to their being handled in a way that is not necessary for their condition, properties and functionality to be checked.
Reasons for exclusion or expiration
Revocation is not possible for contracts for
- the delivery of goods which can perish quickly or whose "best before" date has been exceeded;
The right of revocation expires early for contracts for
- the delivery of insured goods which, for reasons to do with the protection of public health or hygiene, are not suitable for return when their seal has been removed subsequent to delivery;
- the delivery of goods where, subsequent to delivery, these have by reason of their nature been inseparably mixed with other goods;
This contract and all legal relations between the parties shall be governed by the laws of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
Should individual provisions of these General Terms and Conditions be or become ineffective or contain a gap, the remaining provisions shall remain unaffected by this.